Better Information Leads to Better Coverage
Better Information Leads to Better Coverage
The Issue
Large, listed Retirement Village operator with assets in NZ & Australia facing decreased insurability and hardening insurer market perceptions.
Potential perceived issues by current and potential new overseas insurance markets include:
- Poor maintenance philosophy
- High risk of major fire loss
- Business continuity not established
- High earthquake risk
- High future Climate Change impacts
TCL’s Approach to help the Client
- Identified needs & developed targeted scope of work.
- Developed reporting format and content to be aligned with Insurance Market requirements.
- Information request & documentation review.
- Physical site visit and discussion with client on occupancy, activities, management programs, maintenance, critical areas/assets, key dependencies and mitigations.
- Provided the client with recommendations to improve the operational risk profile.
Client Outcome & Benefits
- Ability to market their asset correctly and obtain improved insurance cover and capacity, desired insurance limits.
- Satisfy financing arrangements (e.g. banks) & Directors’ responsibilities through maintaining insurability.
- Widened the market of funders, financers and insurers.
Client Feedback:
“This is a very thorough report and gives us a great snapshot of the village.”
“Thanks for another in-depth report”

Prevent 30% of Fires - Switchboard Maintenance
1 in 5 commercial fires are caused by electrical sources, of which 30% of these are due to electrical switchboard failings.

Structuring Risk Management
Reviewed & challenged the Risk Management Framework against ISO 31000 Risk Management Principles.

Quantifying Uncertainty – A Fire Loss Example
Worked with the client to develop potential reinstatement values at risk at a base level for the different configuration of units.

Combustible Construction – Road to Management
Detailed ISP Inventory: The team meticulously identified and measured all ISP locations, estimating the percentage