Better Information Leads to Better Coverage

Better Information Leads to Better Coverage

The Issue

Large, listed Retirement Village operator with assets in NZ  & Australia facing decreased insurability and hardening insurer market perceptions.

Potential perceived issues by current and potential new overseas insurance markets include:

  • Poor maintenance philosophy
  • High risk of major fire loss
  • Business continuity not established
  • High earthquake risk
  • High future Climate Change impacts

TCL’s Approach to help the Client

  • Identified needs & developed  targeted scope of work.
  • Developed reporting format and content to be aligned with Insurance Market requirements.
  • Information request & documentation review.
  • Physical site visit and discussion with client on occupancy, activities, management programs, maintenance, critical areas/assets, key dependencies and mitigations.
  • Provided the client with recommendations to improve the operational risk profile. 

Client Outcome & Benefits

  • Ability to market their asset correctly and obtain improved insurance cover and capacity, desired insurance limits.
  • Satisfy financing arrangements (e.g. banks) & Directors’ responsibilities through maintaining insurability.
  • Widened the market of funders, financers and insurers.

Client Feedback:

“This is a very thorough report and gives us a great snapshot of the village.”

“Thanks for another in-depth report”

Prevent 30% of Fires - Switchboard Maintenance

1 in 5 commercial fires are caused by electrical sources, of which 30% of these are due to electrical switchboard failings.

Structuring Risk Management

Reviewed  & challenged the Risk Management Framework against ISO 31000 Risk Management Principles.

Quantifying Uncertainty – A Fire Loss Example

Worked with the client to develop potential reinstatement values at risk at a base level for the different configuration of units.

Combustible Construction – Road to Management

Detailed ISP Inventory: The team meticulously identified and measured all ISP locations, estimating the percentage

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